Refund and Returns Policy

Order Processing & Lead Times

Shipping times vary by product and order size.Most orders will be shipped within 1-3 business days(excludes weekends and holidays).

Carriers & Tracking

• We will match the appropriate shipping method based on your order address!
• Once shipped, you’ll receive tracking details by email.
• It’s your responsibility to track all packages associated with your order.

• Delivery Expectations

• Transit times vary by location – currently average shipping & delivery times are 5-30 days..
• For remote addresses, carriers may contact you by phone to coordinate.

• International Shipping

• We ship worldwide (to any location that logistics can reach)

• Shipping & Delivery Issues

  Delayed Deliveries

  If your order hasn’t arrived after 60 business days, contact us at sanmson11@gmail.com Or online customer service. We’ll investigate and work toward a resolution.

  Non-Delivery

  Suspect a failed delivery? Let us know ASAP. Email sanmson11@gmail.com Or online customer service with your order number and details. We’ll investigate and help reclaim or reship as appropriate.

  Marked as Delivered, But Not Received?

  Check around your property and with neighbors first.
  If still not found, note that sanmson is not liable for losses or theft after an item is marked “Delivered” by the carrier.

• Receiving Shipments & Damaged Items

  Inspect deliveries immediately.

  If damage is visible:

  Note it on the delivery receipt or bill of lading.
  If you can’t, take photos within 24–72 hours and send to sanmson11@gmail.com or Contact online customer service.

  Report Missing or Damaged Items:

  Submit all necessary details within 72 hours of receiving your order. Delays may limit our ability to resolve the issue.

  Keep Original Packaging:

  Required for all returns or replacements. sanmson does not supply replacement packaging. Repackaging costs are the customer’s responsibility.

• Cancellations & Refunds

• You can cancel the order at any time before shipment.

• After Shipping

  1. Once shipped, orders cannot be canceled or rerouted.
  2. You may refuse delivery if you’d still like to cancel.
  3. Shipping charges are non-refundable.

• Return & Refund Policy

• Easy, No Hassle Returns: 100% Satisfaction Guarantee

• There’s no reason to worry about your purchase from sanmson.com!

  If your purchase from sanmson.com fails to meet your expectations for any reason, you can return the item. Please contact us by email or phone and we’ll let you know how to send your merchandise back. Customer is responsible for return shipping costs. sanmson.com is not responsible for return shipping charges.

  Send inquiries to: sanmson11gmail.com or Contact online customer service.

• Unopened Merchandise and Opened, As-New Merchandise

• Any merchandise that is unopened and in the original packaging may be returned to us within 15 days if accompanied by a Return Authorization Number. If the merchandise was opened, it must be returned in as-new condition, including the original box and all other original packaging, manuals, and accessories. Fees imposed to us by our supplier to replace packaging, hardware, or printed materials will be deducted from the refund amount. Return shipping and related costs are the responsibility of the customer, but we will offer our customers the option to benefit from our commercial shipping rates to return the order. When the return is received, we will refund the purchase price, excluding original shipping charges.

• Defective Merchandise

• For any product purchased from sanmson.com to be determined defective it must be returned to sanmson.com or the manufacturer within the specified warranty period and terms and accompanied by a Return Authorization Number. Product warranty begins on the date of purchase. sanmson.com is not responsible for return shipping charges past the first 15 days,but we will offer our customers the option to benefit from our commercial shipping rates to return the order.Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned at customer’s expense.

• Merchandise that has been Modified

  Any modifications done to any merchandise voids the warranty.

• Shipping Discrepancies

  Shipping discrepancies must be reported within 5 business days of delivery.

• Shipments Damaged in Transit

  Any item(s) damaged in transit must be reported to sanmsont.com within 5 business days of delivery. All original packaging must be held with the damaged item(s).

• Replacement Only Return Policy (only applies to specific products)

• This is our Replacement Only Return Policy. For defective items covered by this policy (those products for which sanmson states “This item is covered by the Replacement Only Return Policy”), you must request a return for replacement within the specified warranty period for this policy to apply. Products covered by this policy may only be returned for a replacement of the same item if deemed defective. Products subject to this policy cannot be returned for a refund for any reason.

• How to Return Merchandise

• If a requested return is within the categories above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be clearly written on the outside of the return package.

  Please pack the product(s) to be returned tightly and with adequate protection. sanmson.com is not responsible for returns that are lost or damaged in transit back to us.

• sanmson.com is not responsible for return shipping costs, duties/taxes, Products found to be defective from original workmanship will be replaced or credited. Products found to be non-defective, will be returned to the customer at their expense.